Escalation: when the human takes over

Escalate on triggers, not vibes: repeated failure, complaint language, money movement and legal keywords. Hand off the full context, and log every escalation for review.

The human takes over

Escalation triggers should be mechanical, not vibes:

1. The customer repeats themselves or rephrases twice.
2. Complaint or legal language appears.
3. Money movement or cancellation is requested.
4. The model's confidence is below threshold on a hard bucket.

When the human takes over, hand them the whole conversation plus the model's internal state - not a summary. And log every escalation: the fastest way to improve the system is reading the hundred conversations the model couldn't finish.